Refunds and cancellations
How LamGig Cafe handles a cancelled order, a mistake, or an order we can’t make.
Demo draft. Written by LamGig as a starting point for cafés that take orders through it, and not yet reviewed by a lawyer. Draft of October 7, 2026.
You pay when you order
Your card is charged when you place your order, and we start making it straight away for pickup at the counter.
If you need to cancel
Contact us, or tell the counter, as soon as you can. If we haven’t started making your order, we cancel it and refund it in full.
Once it is being made we usually can’t refund it — but ask, and we’ll do what we can.
If something is wrong
If an item is missing, wrong or not right, tell the counter when you collect it, or contact us the same day. We’ll make it right or refund that item.
If we can’t make your order
If we have to cancel — say we have run out of something — we refund your whole order. You don’t need to ask.
Orders that aren’t paid
If a payment doesn’t go through, your order is held for 30 minutes so you can try again, and is then cancelled. You are never charged for an order that wasn’t paid.
How refunds are paid
Refunds go back to the card or wallet you paid with. Most banks show them within 5 to 10 business days.
How to reach us
Email: hello@lamgigcafe.example
Phone: +1 704-555-0188
In person: 1142 Central Ave, Unit B, Charlotte, NC 28204